Refund policy

RETURNS

THANK YOU FOR YOUR BUSINESS! We hope you love your purchase, but we understand that sometimes it just doesn't work out. Here’s what you need to know:

- Return Shipping: All items must be shipped to Bay Window Returns Department and postmarked within 14 calendar days of delivery. Return shipping costs are at the customer's expense. We are not responsible for any packages lost or missing in the shipping process.

- Return Address: Bay Window, ATTN: Returns Dept., 705 HWY 35 N, Rockport, TX 78382

- Final Sale Items: The following items are FINAL SALE and will not be accepted if returned:

  - Seasonal & Holiday Items

  - Sale Items

  - Jewelry & Accessories

  - Eyewear & Hair Accessories

  - Home & Gift Items

  - Discounted Merchandise including flash sales, holiday sales, celebration sales, or any other type of discount.

ALL ONLINE ORDERS AND STORE ORDERS THAT REQUIRE SHIPPING WILL BE ELIGIBLE FOR RETURN IN THE FORM OF ONLINE STORE CREDIT ONLY WITHIN 14 CALENDAR DAYS OF DELIVERY.

  • Refunds: Issued as store credit. Store credits are eligible on non-final sale items when postmarked within 14 days of delivery. All items must be returned in their original condition with all original tags attached, and must be unworn & unwashed. Items must be free of smoke, deodorant, makeup, and perfume.
  • No restocking fee
  • The customer must provide return shipping, unless specified by the store.

- Store Credit: Sent to the email address associated with the order. If not found in your inbox, check the spam folder.


 IN-STORE RETURNS

- Process: Items purchased in-store can be returned for store credit within 14 calendar days of purchase. Items must be in original condition, with tags attached, and must be unworn & unwashed.

 REFUNDS

- Processing Time: Allow 5-10 business days for processing your store credit from our warehouse. Store credit will be sent to the email associated with the order.

- Tracking Returns: We recommend keeping your return tracking information to monitor when it arrives at our warehouse.

- Inquiries: If you haven't received store credit in a timely manner, email us at baywindowrockport@gmail.com with your order number and name.


 EXCHANGES

- Policy: Due to limited inventory, direct exchanges are not offered. If a different size/color is needed, return the item for store credit and use the credit to repurchase the desired item.


 DAMAGED/DEFECTIVE ITEMS

- Reporting: Report damages before wearing the garment, with tags still attached, within 3 days of receiving it.

- Procedure: Contact us immediately at baywindowrockport@gmail.com with a picture of the damaged/defective area, your name, and order number.


 CONTACT INFORMATION

- Email: baywindowrockport@gmail.com


This return policy overrides any previous versions. Changes made 8/31/24 and effective immediately.