Shipping/Return Policy
Shipping & Returns
Welcome to The Bay Window! We strive to make your shopping experience enjoyable. Please review our shipping and return policies below for detailed information on how we handle orders, shipping, and returns. If you have any questions, feel free to contact us at baywindowrockport@gmail.com.
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RETURNS
Thank you for your business! We hope you love your purchase, but we understand that sometimes it just doesn't work out. Here’s what you need to know:
How to Make a Return
1. Log in to Account: Customers should log in to their account by entering their email and a six-digit verification code sent to their email.
2. Select Order: Once logged in, click on the order they wish to return.
3. Choose Items: If the order contains multiple items, select which items to return.
4. Provide Reason: Choose a return reason and add a note for the store if needed.
5. Submit Request: Click "Submit request."
If the return request is approved, customers will receive an email with shipping instructions and a return shipping label if applicable.
Return Shipping
- All items must be shipped to Bay Window Returns Department and postmarked within 14 calendar days of delivery. Return shipping costs are at the customer's expense. We are not responsible for any packages lost or missing in the shipping process.
- Return Address:
Bay Window
ATTN: Returns Dept.
705 HWY 35 N, Rockport, TX 78382
Final Sale Items
The following items are FINAL SALE and will not be accepted if returned:
- Seasonal & Holiday Items
- Sale Items
- Jewelry & Accessories
- Eyewear & Hair Accessories
- Discounted Merchandise including flash sales, holiday sales, celebration sales, or any other type of discount.
All online orders and store orders that require shipping will be eligible for return in the form of online store credit only within 14 calendar days of delivery.
- Refunds: Issued as store credit. Store credits are eligible on non-final sale items when postmarked within 14 days of delivery. All items must be returned in their original condition with all original tags attached and must be unworn & unwashed. Items must be free of smoke, deodorant, makeup, and perfume.
- Store Credit: Sent to the email address associated with the order. If not found in your inbox, check the spam folder.
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SHIPPING
- Carrier: All purchases are shipped through the United States Postal Service (USPS).
- Flat Rate Fee: All US shipping addresses are charged an $8.00 flat rate fee.
- Tracking: All domestic purchases are provided with a tracking number to monitor the delivery date.
- Processing Time: 2-3 business days (not including shipping time).
- Shipping Time: 3-5 business days (not including processing time).
- Free Shipping: Orders over $150 qualify for free shipping.
- Weekend Orders: We are closed Sundays. Weekend orders are processed starting Monday in the order they were received.
Original shipping fees are non-refundable, and return shipping is the customer’s responsibility.*
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IN-STORE RETURNS
- Process: Items purchased in-store can be returned for store credit within 14 calendar days of purchase. Items must be in original condition, with tags attached, and must be unworn & unwashed.
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PICKUP ORDERS
- Notification: Wait for an email confirmation that your order is ready for pickup before heading to the store.
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REFUNDS
- Processing Time: Allow 5-10 business days for processing your store credit from our warehouse. Store credit will be sent to the email associated with the order.
- Tracking Returns: We recommend keeping your return tracking information to monitor when it arrives at our warehouse.
- Inquiries: If you haven't received store credit in a timely manner, email us at baywindowrockport@gmail.com with your order number and name.
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EXCHANGES
- Policy: Due to limited inventory, direct exchanges are not offered. If a different size/color is needed, return the item for store credit and use the credit to repurchase the desired item.
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DAMAGED/DEFECTIVE ITEMS
- Reporting: Report damages before wearing the garment, with tags still attached, within 3 days of receiving it.
- Procedure: Contact us immediately at shopbaywindow@gmail.com with a picture of the damaged/defective area, your name, and order number.
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CONTACT INFORMATION
- Email: baywindowrockport@gmail.com
This return policy overrides any previous versions. Changes made 11/8/24 and effective immediately.
Welcome to The Bay Window! We strive to make your shopping experience enjoyable. Please review our shipping and return policies below for detailed information on how we handle orders, shipping, and returns. If you have any questions, feel free to contact us at baywindowrockport@gmail.com.
---
RETURNS
Thank you for your business! We hope you love your purchase, but we understand that sometimes it just doesn't work out. Here’s what you need to know:
How to Make a Return
1. Log in to Account: Customers should log in to their account by entering their email and a six-digit verification code sent to their email.
2. Select Order: Once logged in, click on the order they wish to return.
3. Choose Items: If the order contains multiple items, select which items to return.
4. Provide Reason: Choose a return reason and add a note for the store if needed.
5. Submit Request: Click "Submit request."
If the return request is approved, customers will receive an email with shipping instructions and a return shipping label if applicable.
Return Shipping
- All items must be shipped to Bay Window Returns Department and postmarked within 14 calendar days of delivery. Return shipping costs are at the customer's expense. We are not responsible for any packages lost or missing in the shipping process.
- Return Address:
Bay Window
ATTN: Returns Dept.
705 HWY 35 N, Rockport, TX 78382
Final Sale Items
The following items are FINAL SALE and will not be accepted if returned:
- Seasonal & Holiday Items
- Sale Items
- Jewelry & Accessories
- Eyewear & Hair Accessories
- Discounted Merchandise including flash sales, holiday sales, celebration sales, or any other type of discount.
All online orders and store orders that require shipping will be eligible for return in the form of online store credit only within 14 calendar days of delivery.
- Refunds: Issued as store credit. Store credits are eligible on non-final sale items when postmarked within 14 days of delivery. All items must be returned in their original condition with all original tags attached and must be unworn & unwashed. Items must be free of smoke, deodorant, makeup, and perfume.
- Store Credit: Sent to the email address associated with the order. If not found in your inbox, check the spam folder.
---
SHIPPING
- Carrier: All purchases are shipped through the United States Postal Service (USPS).
- Flat Rate Fee: All US shipping addresses are charged an $8.00 flat rate fee.
- Tracking: All domestic purchases are provided with a tracking number to monitor the delivery date.
- Processing Time: 2-3 business days (not including shipping time).
- Shipping Time: 3-5 business days (not including processing time).
- Free Shipping: Orders over $150 qualify for free shipping.
- Weekend Orders: We are closed Sundays. Weekend orders are processed starting Monday in the order they were received.
Original shipping fees are non-refundable, and return shipping is the customer’s responsibility.*
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IN-STORE RETURNS
- Process: Items purchased in-store can be returned for store credit within 14 calendar days of purchase. Items must be in original condition, with tags attached, and must be unworn & unwashed.
---
PICKUP ORDERS
- Notification: Wait for an email confirmation that your order is ready for pickup before heading to the store.
---
REFUNDS
- Processing Time: Allow 5-10 business days for processing your store credit from our warehouse. Store credit will be sent to the email associated with the order.
- Tracking Returns: We recommend keeping your return tracking information to monitor when it arrives at our warehouse.
- Inquiries: If you haven't received store credit in a timely manner, email us at baywindowrockport@gmail.com with your order number and name.
---
EXCHANGES
- Policy: Due to limited inventory, direct exchanges are not offered. If a different size/color is needed, return the item for store credit and use the credit to repurchase the desired item.
---
DAMAGED/DEFECTIVE ITEMS
- Reporting: Report damages before wearing the garment, with tags still attached, within 3 days of receiving it.
- Procedure: Contact us immediately at shopbaywindow@gmail.com with a picture of the damaged/defective area, your name, and order number.
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CONTACT INFORMATION
- Email: baywindowrockport@gmail.com
This return policy overrides any previous versions. Changes made 11/8/24 and effective immediately.